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Voya Agent

Meet Voya Agent.Travel help that stays with the trip.

Voya is the assistant layer inside Voyager: built for questions, itinerary adjustments, saved context, and practical travel decisions.

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Flight disruption
My flight was cancelled. What should I do first?
Start with the airline app, then check refund eligibility and support options. I found policy sources and next steps for your flight.
Policy source
Support script
Refund path
Day-of pivot
Rain starts at 3. Can we save the day?
Yes. Move the outdoor market earlier, keep ramen near the hotel, and use the museum as the quiet backup.
Update plan
Save note
Show map
Traveler DNA
Find dinner that fits how I travel.
You tend to prefer slower evenings and food-led neighborhoods. I found a quiet ramen spot near two saved places.
Why this fits
Reserve later
Save place

Quick answer

What this page answers

Voya Agent is Voyager’s AI travel assistant for trip-specific questions, itinerary adjustments, and practical next steps during planning and travel. It is designed to use saved trip details, notes, and traveler preferences so answers can be more relevant than a generic chatbot response.

Voya use cases

Questions Voya Agent is built to answer

01

Answers with trip context

Voya Agent can answer with the trip in view: dates, itinerary stops, saved places, hotel area, notes, and Traveler DNA signals. That context helps the assistant move past generic advice and toward practical suggestions for the actual traveler.

Trip planning
Best time of year to visit Kyoto?
Late March to April is beautiful. Based on your crowd notes, November may fit better.
Can you build a 5-day itinerary?
Drafted around slower mornings, food notes, and temples you saved.
Add flightsShow itineraryAdjust dates
02

Useful next steps

Voya responses are shaped around what to do next, not just what to read. A useful answer might suggest a route, identify a policy source, update the day plan, save a note, or ask one focused follow-up.

Trip planning
Best time of year to visit Kyoto?
Late March to April is beautiful. Based on your crowd notes, November may fit better.
Can you build a 5-day itinerary?
Drafted around slower mornings, food notes, and temples you saved.
Add flightsShow itineraryAdjust dates
03

One place to keep decisions

Because the assistant lives near the itinerary, useful decisions can stay close to the trip. Notes from a chat can become reusable context for later planning, in-trip suggestions, and Traveler DNA learning.

Trip planning
Best time of year to visit Kyoto?
Late March to April is beautiful. Based on your crowd notes, November may fit better.
Can you build a 5-day itinerary?
Drafted around slower mornings, food notes, and temples you saved.
Add flightsShow itineraryAdjust dates

Travel assistant questions

Clear answers for humans and crawlers

What makes Voya different from a generic chatbot?

Voya is designed around trip context: itinerary details, saved places, notes, traveler preferences, and in-trip constraints. A generic chatbot may answer from the prompt alone, while Voya is being built to use the travel context already inside Voyager.

Can Voya help during a trip?

Yes. Voya is being built for both pre-trip planning and practical help while a trip is underway. It can help with daily pivots, nearby options, disruption questions, and context-aware suggestions when plans change.

Can Voya help with a delayed or cancelled flight?

Voya can support advisory recovery workflows for delays and cancellations. In beta, it can organize next steps, airline-policy context, and citation-style source references, but it does not replace the airline or complete ticket changes automatically.

Can Voya personalize recommendations?

Voya can use Traveler DNA signals such as saved places, notes, pace, likes, dislikes, and past trip context. That helps recommendations account for how someone actually travels instead of only matching a destination keyword.

What can Voya do when the plan for the day breaks?

Voya can help reframe a day around what changed: weather, timing, fatigue, transit delays, or a closed attraction. The goal is to suggest a realistic pivot while preserving the traveler’s priorities and the trip’s existing context.

Explore products

Feature pages in this cluster

Voya Agent

AI travel assistant for questions, itinerary context, and next steps.

AI Travel Planner

Itinerary ideas, saved places, day planning, and trip pivots.

Travel disruption help

Delay, cancellation, cited policy, and advisory recovery steps when plans change.

Traveler DNA

Preference memory for better trip recommendations.